NOMINATION HIGHLIGHTS

Secure AI Automation at Scale: How SendSafely Protects Sensitive Data in the Age of Autonomous Agents

In an era where AI agents are rapidly reshaping customer interactions, SendSafely is leading the way in secure, automated data collection. As organizations deploy AI-driven messaging and chat apps to streamline front line support, they face a critical challenge: how to protect the sensitive information flowing in and out of these tools. SendSafely addresses this challenge head-on, enabling AI systems to collect sensitive data with full automation—without compromising security, compliance, or trust.

Unlike traditional methods where sensitive data is exposed to chat interfaces and log files, SendSafely’s solution ensures that AI agents never “see” the data. Instead, AI platforms serve as blind intermediaries, handing off the collection process to the SendSafely Dropzone.
The SendSafely Dropzone provides a native end-to-end encrypted, mobile friendly upload form directly within the chat window. Customers upload secure files and messages without having to navigate away from the conversation. Once the upload is complete, the agent can pass the customer on to further automated workflows or to a human support agent as needed.
The Dropzone ensures that sensitive documents and information remain protected from end to end—accessible only to the intended recipient, and never stored in plaintext by the AI tool, platform provider, or even SendSafely itself.
SendSafely offers multiple integration paths to support diverse deployment needs:
Native AI Platform Integrations: Turnkey integrations with leading platforms like Intercom and Zendesk create an immediate security layer with minimal setup.
Universal Chatbot Connector: For custom or third-party chatbots, SendSafely’s Universal Connector provides a standardized way to add secure document collection capabilities. With support for webhook integrations, organizations can extend end-to-end encryption to virtually any conversational AI platform, ensuring consistency and security across varied environments.

Beyond encryption, SendSafely enhances transparency and oversight. Organizations retain full audit capabilities and can track every secure transaction—ensuring compliance with data protection regulations such as GDPR, HIPAA, and SOC 2. At the same time, customers benefit from a seamless experience that requires no special software or downloads.
By making it easy to build security and compliance into automated workflows, SendSafely empowers organizations to scale AI operations with confidence. Whether handling financial documents, medical forms, or identity verification files, SendSafely ensures data stays protected—no matter how smart your bots become.

In the world of AI-powered automation, SendSafely is the trusted bridge between convenience and compliance.