Overview

Aeriandi’s award winning, fully hosted DTMF telephone payment processing system, Agent Pay, prevents sensitive card data from entering contact centre environments. Both customer-friendly and easy to use, it provides an effortless way for merchants to minimise the cost and complexity of ensuring PCI DSS compliance whilst simultaneously protecting customer data from fraud. Agent Pay automatically correlates calls and payments, meaning faster transactions, better customer experience and an easier agent experience. Furthermore, agents can see when and how many digits the customer has keyed in, without seeing or hearing the actual information, to help customers finish payments successfully and with confidence.
Agent Pay on-demand features include minimal bandwidth requirements and faster handling times. The conversation with the customer is never interrupted so the customer enjoys a better sales experience, and Agent Pay fully supports the use of predictive diallers. Agent Pay is trusted, can be easily integrated into businesses, with guaranteed availability and minimal disruption.