NOMINATION HIGHLIGHTS

HCL BigFix AEX – Redefining Enterprise Security Operations with Agentic AI

In an era where cyber threats evolve faster than human teams can respond, HCL BigFix AEX stands apart as a genuinely transformative Agentic AI platform – one that doesn’t just assist enterprise security and IT operations but autonomously understands, decides, and acts.

Built by HCLSoftware, BigFix AEX is an Agentic AI-powered platform that transforms enterprise support and security workflows through autonomous AI agents capable of executing tasks and resolving issues with minimal human intervention. It is the evolution of a decade-long journey – from early chatbot and virtual assistant capabilities (2015) through advanced NLP and Agent Assist frameworks, to today’s full-fledged multi-agent orchestration, AI Voice Agents, and a no-code Agentic AI Studio.

What Makes AEX Award-Worthy:

AEX’s innovation is anchored in its patented Token-Efficient Agent Execution Engine – a unique architecture that dynamically switches between small and large LLM models based on task complexity, sending only what’s needed, when needed. This delivers up to 50% savings on LLM token costs, making enterprise-scale AI not just powerful, but financially sustainable and predictably priced.

The platform offers a unified suite spanning five core capabilities: a Conversational Virtual Agent for always-on, multilingual employee support; Self-Heal for proactive issue detection and autonomous remediation; Agent Assist to augment human service desk agents with AI-suggested actions; Voice Agents for hands-free, real-world workflow execution; and a Workflow Orchestrator enabling no-code, cross-functional automation across ITSM, HRMS, ERP, CRM, and SecOps.

Proven Real-World Impact:

The results speak for themselves across multiple enterprise deployments. A major U.S. energy infrastructure company achieved 38% faster query resolution and 70% of routine ServiceNow tasks handled autonomously. A Danish multinational emergency response and healthcare provider saw 60% faster incident creation and a 55% reduction in manual SNOW effort. A global coffee and tea company achieved 90% faster BitLocker key recovery with zero human intervention – a critical security outcome. Across deployments, customers consistently report 30-70% reductions in manual effort, faster MTTR, and measurably improved CSAT.

AEX serves mid-to-large enterprises (5,000+ employees) across BFSI, Healthcare, Manufacturing, Retail, and Public Sector globally – all under a single, simplified license that eliminates tool sprawl and hidden costs.

HCL BigFix AEX is not a point solution – it is the Agentic AI platform purpose-built to make enterprise security and IT operations autonomous, efficient, and resilient at scale.