- Company (that provides the nominated product / solution / service): SecurityMetrics
- Website: http://securitymetrics.com
- Company size (employees): 100 to 499
- Country: United States
- Type of solution: Hybrid
- Approximate number of users worldwide: 300,000
What other awards did this nomination receive in the previous 12 months?
February 2018: Stevie Award for Sales and Customer Service (Contact Center of the Year)
In 3 bullets, summarize why this product or service is different from the competition and deserves recognition:
Award-winning support: we provide live, 24/7, multi-lingual, technical PCI support. On average, our support agents answer calls in under 5 seconds. Available support languages include Spanish, French, Italian, Portuguese, Russian, German, Mandarin, Arabic, and more.
Thoroughness: We design our tools with one question in mind: what does the customer need to fundamentally understand? Explanatory videos and write-ups within the SAQ to help explain concepts of the various PCI requirements. The SAQ also contains the official text from the PCI DSS for each requirement, so customers can verify that they’re not leaving any holes in compliance efforts.
Accuracy and Relevance: Our attention to detail and longstanding relationship with the Payment Card Industry Security Standards Council work together to make sure our portal is always up-to-date with the latest PCI Data Security Standard.
The SecurityMetrics PCI Customer Portal is an online tool with live support and that guides merchants through the PCI compliance process and helps them secure credit card data. It is intended to lighten the burden of PCI compliance, save merchants significant amounts of time, and get them PCI compliance faster.
The portal supports customers through scoping their environment, filling out the self-assessment questionnaire (SAQ), completing a vulnerability scan, and officially reporting PCI compliance.
One of the most difficult aspects of PCI compliance is understanding what you’re required to do. PCI requirements often contain complex, technical, and unfamiliar language.
SecurityMetrics’ PCI Portal breaks down the 12 PCI requirements into digestible pieces that are easy to understand and follow.
SecurityMetrics’ support team–winners of several Stevie Awards for customer service–are PCI experts that can explain PCI requirements in easy-to-understand terms.
The PCI portal also contains educational content including explanatory videos to help you understand the “why” of PCI compliance, so you aren’t just mindlessly checking off boxes.