Proofpoint Data Communications Governance

Additional Info

CompanyProofpoint
Websitehttp://www.proofpoint.com
Company size (employees)1,000 to 4,999
Headquarters RegionNorth America

Overview

Today’s data governance and compliance market has evolved from an archive and repository-centric approach to one that is centered on managing an ever-growing number of digital communication channels and collaboration tools. This has created a complex challenge for organizations to gain visibility and context across more disparate data sources and threats than ever before, all while supervising employee behaviors, enforcing corporate policies, and meeting a growing number of regulatory mandates (e.g., FINRA, FCA, HIPAA, GDPR).

With this rapid proliferation of digital communication channels and increasingly disparate data sources, organizations must consider how to effectively solve for security and compliance challenges in a fast and high-efficacy way.

Proofpoint’s Digital Communications Governance (DCG) offering helps organizations simplify the governance of communication data and provides security insights across all major digital channels for conduct risk. It provides unified security and compliance risk management to help organizations centralize all communications content and enforce proactive and adaptive data controls. Leveraging Proofpoint’s artificial intelligence (AI) engine, Proofpoint’s DCG helps to reduce false positives, facilitate high efficacy information discovery and supervisory review, and create contextualized key insights covering every channel and facet of digital communications data to maximize the efficacy of review by 84% or more when compared to legacy systems.  

We manage and unify our customers’ entire digital communication stack – email, mobile, social media, collaboration tools, text – to improve litigation readiness and enable corporate and regulatory compliance. We proactively monitor key data sources for sensitive information, providing maximum visibility and control across communications while surfacing real-time compliance risks. 

Key Capabilities / Features

Key capabilities and customer benefits include:


• Comprehensive data governance over major communications channels across meetings, mobile, collaboration, emails, social media, voice, videos, and files:


○ Full fidelity, context-aware data capture across 80+ channels including mobile channels such as SMS, WhatsApp, and WeChat, as well as social and collaboration channels including Microsoft Teams, Zoom, WebEx, Slack, RingCentral and YouTube


○ Intuitive, native app-like communications and data review experience


○ Real-time policy enforcement across social media to prevent reputational damage and compliance violations before they occur


○ Advanced search that contextualizes search types such as wildcards and emojis


• Fast response to real-time compliance risk with AI-assisted pre-review and post-review of communications data and content:


○ Increase alert relevancy and detect over 200 different risks ‘out-of-the-box' using industry-curated scenarios for any communication channel


○ Perform AI-assisted review with easily configured models


○ Quickly create and deploy policy-based custom models that address industry-and corporate-specific risks


Customers benefit from lower TCO by: 


• Digital Communications Governance as a Service: Our DCG products are delivered as a service, which means our clients need not maintain and administer on-premises infrastructure for our services. This provides our customers with predictable OPEX while helping lower CAPEX. 


• Financially Backed SLAs: With SLAs for average search performance and archiving hosted service availability, our customers retrieve search results in seconds. 


• AI to Reduce False Positives: Compliance/legal teams using Proofpoint Supervision and Automate can reduce false positives from monitored communications content review queues by up to 84%. 


How we are different

Continuous Innovation: Proofpoint reinvests 20% of annual revenue into R&D – one of the highest rates in the industry - allowing continuous innovation in pace with the threat landscape. In late 2024, Proofpoint announced the general availability of its Digital Communications Governance (DCG) offering, bolstering its existing offerings in pace with the evolving modern data governance and enterprise archiving market.  This latest innovation exemplifies Proofpoint’s steadfast commitment to facilitating informed compliance decision-making, managing information risk, and improving investigation readiness for our customers. 


Unmatched Customer Experience: The benefits our customers experience manifest in the positive statistics we can share externally, such as our 90+% subscription renewal rate and our high 94% CSAT rating for Technical Support. This is a testament to the quality of service and support we deliver, as well as perceived value expressed by our customers.


We offer premium support services, providing skilled staff to help customers achieve business goals and meet regulatory requirements. We help customers build and execute implementation plans, drive solution adoption, identify, and avoid potential compliance risks, and demonstrate results. our customers.


As of January 2025, Proofpoint is rated 4.7 out of 5 in the Enterprise Information Archiving market based on 109 reviews on Gartner Peer Insights™, highlighting customer satisfaction. 


Industry Recognized: In January 2025, Proofpoint was named a Leader in the 2025 Gartner Magic Quadrant for Digital Communications Governance and Archiving Solutions. The Gartner Magic Quadrant for Enterprise Information Archiving last published in 2022, wherein Proofpoint was the longest running Leader in the quadrant 10 consecutive times. Gartner evaluated 14 vendors for its 2025 report and recognized Proofpoint as a Leader for its Ability to Execute and Completeness of Vision.


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