BlackBerry® AtHoc®
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BlackBerry® AtHoc®
Additional Info
| Company | BlackBerry Limited |
| Website | http://www.blackberry.com |
| Company size (employees) | 1,000 to 4,999 |
| Headquarters Region | North America |
Overview
BlackBerry AtHoc is a networked Critical Event Management system that helps organizations prepare for, respond to, and recover from critical events and emergencies. In a crisis, BlackBerry AtHoc gets clear and timely information to an organization’s team and the public at large, keeping everyone safe. It’s trusted by over 2,000 organizations around the world to unify their crisis communications.
Every second counts during a critical event – time is your worst enemy. Even when you’ve planned and trained for every type of incident, the best laid plans often fail under the weight of a real incident. AtHoc easily and quickly keeps everyone informed so leaders can focus on addressing the critical event.
The most common use cases cover natural disasters, industrial accidents, facility intrusions, and other emergencies that require clear communication and coordination for personnel safety and incident response. BlackBerry has supported local governments through crises including earthquakes in Latin America, hurricanes on the Gulf Coast, tornadoes in the Great Plains and wildfires on the West Coast.
AtHoc customers include leading organizations around the world. We protect over 70 per cent of the U.S. Federal Government’s employees, including the Federal Emergency Management Agency (FEMA). Our customers also include state and local government agencies, manufacturing and plant facilities, commercial enterprises, higher education organizations, healthcare facilities and transportation organizations, such as airports, seaports, and rail.
As soon as an incident happens nowadays, news is almost immediately up on the Internet and publicly available. Misinformation is rife and panic can build. This can have a massive impact on speed and quality of response by the blue light sector. At the same time, public services performance and spending has never been under so much scrutiny. In these critical moments, speed, accuracy, accountability, and operational efficiency are all critical measures and matter more than ever.
How we are different
• Speed: BlackBerry AtHoc enables organizations to activate their full emergency response in less than 10 minutes, allowing them to disseminate information faster across public and private channels. At the click of a button, a detailed alert is sent to everyone that needs to know – securely and concurrently – via the recipient’s preferred platform(s), including text-to-speech that relays information over voice channels; email of incident data; and app alerts that override volume settings on devices to notify the recipient. AtHoc systems can also provide instant notifications between key partner organizations using the solution.
• Certainty: BlackBerry AtHoc enables organizations to centralize all communication and operate from one dashboard, which prevents human error and minimizes mistakes with a single source of truth. This is behind AtHoc’s reputation as a trusted critical event management solution. BlackBerry AtHoc protects 75 percent of U.S. federal government employees, allowing a majority of U.S. agencies to meet requirements and communicate with each other and commercial entities. AtHoc connects state and local agencies with the communities they serve, facilitating urgent operational communications when they’re needed most. AtHoc coordinates responses among emergency service groups, providing situational awareness from crisis scenes and recalling staff based on skills and availability. BlackBerry AtHoc also helps universities and colleges protect people and property, including local community members, staff and students on campus, off campus and traveling abroad.
• Accountability: BlackBerry AtHoc collects high-value evidence during the critical moments following an incident and ensures compliance. It also allows organizations to document communications and improve future training with auditable incident records.
