Overview

Ethoca’s solutions leverage the power of sophisticated data sharing between payment card issuers (banks, credit unions, etc.) and ecommerce merchants to fight fraud around the world. The best part? All fraud prevented is cardholder confirmed, rather than suspected (which is how most fraud preventions solutions operate).

The first line of defense is Ethoca Eliminator – a friendly fraud mitigation solution that provides issuers and cardholders access to real time merchant intelligence, including itemized receipts, account history, merchant actions, refund status and more.

Eliminator can deflect disputes and false claims two ways. Cardholders can access detailed merchant data through their bank’s website or mobile app. Alternatively, issuers’ customer service agents can pull up merchant data for cardholders that proves transactions were legitimate. The result? Users have reported that they’re able to deflect upwards of 70% of incoming friendly fraud. This is fraud that cannot be stopped by other fraud preventions solutions on the market.

The second line of defense is Ethoca Alerts. This reduces the time for merchants to be alerted of confirmed fraud from weeks (through the chargeback process) to minutes. This gives them the opportunity to stop fulfillment of fraudulent orders before it’s too late. In the past 12 months participating merchants stopped 3,797,000+ incidents of fraud valued at more than $190,407,000+.

Issuers send confirmed fraud transactions to Ethoca, which we then send to merchants as an ‘Ethoca Alert’. When merchants receive an alert in their portal, they mark an outcome based on their ability to stop a fraudulent order. If they’re leveraging Ethoca Alerts through API, much of the process can be automated.

With Ethoca Alerts, physical goods merchants can stop up to 40% of fraud cases. For digital goods/services merchants, alerts are used to avoid chargebacks and shut down compromised accounts, stopping future losses.