|Job title of nominated professional (or team name)
|executive vice president, Customer Success and Information Technology
|Company (where nominated professional or team is working)
|Company size (employees)
|1,000 to 4,999
Over 50% of the Fortune 1000 rely on Lyn Campbell’s expertise to help keep their organizations safe from cybercriminals and data loss. She is responsible for a global cybersecurity company’s worldwide infrastructure and corporate information technology platforms and services, including overseeing more than 300 employees. She also leads customer success to support organizations across the globe.
Every day she is trusted to ensure Proofpoint’s 24×7 network operations center (NOC), corporate business applications, help desk, infrastructure engineering, training, customer success, service reliability engineering, compliance, and global information security are constantly online and available.
She works tirelessly to foster an extremely effective partnership between the IT and customer success organizations. The resulting working relationship between both teams is very positive and collaborative—and has a direct, measurable impact on Proofpoint’s ability to thrive and keep organizations safe from cybercriminals. Under her leadership, her technologists think beyond high availability and redundancy and instead strive to create an exceptional service delivery infrastructure.
This year she has also strategically utilized SaaS offerings to deliver great uptime and scalability as Proofpoint continues to grow. She is known for her ability to ensure that as the company’s global employee number doubled, and the organization added thousands of new customers, Proofpoint continued to stay ahead of today’s most sophisticated cybercriminals.
In addition, Campbell has reduced turnover significantly by increasing the overall investment in her people. She has built employee training and development into quarterly roadmaps and goal planning to ensure success in addition to obtaining/renewing certifications. She also focuses on creating an exceptional team based on individual skill sets and she sees it as her responsibility to find those opportunities.
• More than 50% of the Fortune 1000 rely on Campbell’s expertise to help keep their organizations safe from cybercriminals and data loss.
• She is trusted to ensure Proofpoint’s 24 x 7 network operations center (NOC), corporate business applications, Help Desk, Infrastructure Engineering, training, Customer Success, Service Reliability Engineering, Compliance, and Global Information Security are constantly online and available.
• Newly promoted to also oversee customer success, one of Campbell’s greatest accomplishments has been establishing and fostering an extremely effective partnership between the IT organization and the customer success organization, which has a direct, measurable impact on Proofpoint’s ability to thrive and keep organizations safe from cybercriminals.